Ordering Information
POCKET GUIDES
Pocket Guides are printed on a 14-pt board stock. Guides are 3.75 x 8.5 inches in size and have an imprint area of 1.5 x 3 inches. Available with 1 or 2 color imprints (see Imprint Colors). Other colors may be available depending on quantity. Please call prior to ordering. Pocket Guides are packed 250 (13 pounds) or 500 (21 pounds) per carton.
SETUP CHARGES
There is no charge for a one color black imprint. All color imprint orders, up to two colors, are $30(V).
IMPRINT COLORS
Imprints are available in Black, PMS 032 Red, PMS 0286 Blue and PMS 355 Green. Other colors may be available depending on quantity, please call prior to ordering.
SAMPLE REQUESTS
All Urgent, Rush or Overnight sample requests must be received no later than 10am (EST) on the day of shipment. We will do everything possible to get all sample requests that are received by 10 am (EST) shipped the same day. Samples being shipped via overnight delivery will take priority. If UPS or FEDEX express shipping is requested, a shipper number must be supplied. All other sample requests will be sent by mail within 1-2 business days.
PROOFS
If a “soft” proof, also referred to as a virtual proof, is requested on the purchase order, the first two will be provided prior to production at no charge. Each additional proof will be billed $20.00(P). All proofs must be approved by fax or email within a reasonable time or the ship date may be affected. Please note: any changes to the proof will result in additional charges. Pre-Production proofs are $25.00(V). Pre-Production proofs must be approved via fax or email. Customer is responsible for any and all errors that may have been overlooked on an approval or signed proof. Production time will start after approval of product proof has been received. Any changes to the product proof will result in additional charges. Allow at least 3 business days for processing. Pre-Production proof will be sent UPS ground unless otherwise specified by customer.
PRODUCTION TIME
Normal production time is 7 business days. Production time does not include the day the order is received by the factory. Production time begins when:
1) Artwork has been received
2) Credit has been established, extended, or payment has been received
3) Ship date is specified and is within an acceptable time frame
4) Paper proof and/or product proof approval has been received in writing if requested on order and all other pertinent information is clear.
It is the customers’ responsibility when placing the order to make sure complete information has been provided in order to process the purchase order and ship the order on time. We will not be responsible for missed ship dates if the above requirements are not met.
RUSH ORDERS
Orders and camera-ready art (if applicable) must be received by factory no later than 12-noon EST Monday - Friday. Production time will begin when all requirements needed to begin are received. Please see chart below for rush charges. Please call to check on inventory on the item to be rushed. Rush service charges are as follows:
6-days 35.00
5-days 50.00
4-days 70.00
3-days 85.00
2-days 105.00 (5V)
FAXED/EMAILED ORDERS
Faxed or emailed orders will be considered original/firm orders. When faxing or emailing an order, a copy of the artwork must be attached for reference purposes. Orders will only be accepted by promotional sales professionals. We will not be responsible for orders that are emailed or faxed if not received. It is suggested that a confirmation receipt be requested with order. Any order that is faxed or emailed for a second time must clearly state that it is a duplicate copy. Duplicate purchase orders that are not marked will be customers’ responsibility.
CANCELLATIONS
All orders are considered firm. Cancellations will be accepted only if merchandise has not been printed. If the order has been sent to production a $30.00(P) cancellation fee will be applied. Cancellations must be faxed or emailed. Phone cancellations are not acceptable. Customers are responsible for all work completed at the time of cancellation and will be charged accordingly.
RETURNS
Returns must be made within 30 days of receipt of merchandise, in the original packaging and freight must be pre-paid to the factory. Please contact customer service for authorization before returning merchandise.
SHIPPING UPGRADES
If an upgrade to ship method is desired, instructions must be submitted along with authorization in writing. Can be faxed, mailed, or e-mailed. Requests must be submitted 48 hours prior to original scheduled ship date.
OVERRUNS/UNDERRUNS
Factory strives to produce exact quantities however they reserve the right of up to 5% on standard item orders and 10% allowance per industry standards on custom orders. Up to four overrun samples can be sent to the sales rep at no charge. This must be clearly noted on purchase orders.
SHRINK WRAP
Shrink wrap is available. Please contact for price and information.
ARTWORK
Camera-ready art: imprint quality depends on the artwork supplied with your order. To avoid delays, please supply clean and complete camera-ready artwork. Emailed art should be sent at 600 dpi. Unless otherwise indicated on the email, all art will be printed at maximum imprint size. Digital art requirements: As we are PC based, we cannot guarantee that files sent with MAC formats will be usable. Please fax a copy of artwork with order for comparison purposes. We recommend Adobe Illustrator EPS or PDF files, as they provide superior reproduction quality and allow images to be resized without loss of detail and/or sharpness. The purchase order number must be in the subject line, and company name should be included in the body of the e-mail so art can be matched with purchase order. Due to the increasing number of viruses, e-mails sent without referencing purchase order number in the subject line will not be opened. A NEW set-up charge will be billed for modifying and/or changing any logo when a Screen or Plate has already been made. Our art department has the right to refuse any artwork they feel is unusable or does not meet our requirements. Artwork is kept on file for 2 years. Artwork cannot be transferred without the expressed written consent from the original owner of the artwork.
SHORTAGE/DAMAGE CLAIMS
Shortage claims must be made in writing and can be faxed, emailed, or mailed to customer service within 30 days of receipt of the order by the customer who placed the order. Merchandise becomes customer property upon delivery. If a customer removes the items from the package, gives away the merchandise, or does not notify the courier upon receipt, they are assuming full responsibility for damaged goods and/or short shipment. Upon receipt, it is suggested that inspection of the merchandise and packaging be done for any damage. If damaged, notify the carrier immediately. If a shipment is delayed, damaged or lost by our carrier, we will file a claim with the carrier, unless the order was shipped on a 3rd party account. Please contact customer service if you need further assistance.